What is Light And Bubble's return policy?
The Customer is required to check the condition of the packaging and the contents of the goods upon receipt of the package. Returns and complaints following delivery errors are to be claimed accompanied by a photo immediately by email to the address: email@example.com. It is with pleasure that we will be able to reimburse you or exchange the product in question (depending on the stock available). In case of deterioration of the package, you must make a complaint to the post office and only accept the package once this complaint has been made.
If your item is undamaged, we accept returns on *certain items for up to 14 days following receipt. After this period, the delivery is considered accepted.
Returned items must be in their original unopened packaging. Return costs are the responsibility of the buyer.
*The following items cannot be returned or exchanged:
- promotional items
- Mystery Boxes
Are Light And Bubble products vegan?
Yes! absolutely all our products are 100% Vegan & Cruelty free
I am pregnant and/or breastfeeding, can I use Light And Bubble products safely?
You can use all our products without danger except those containing essential oils. Each product sheet indicates if the product contains it. In case of doubt or health concerns, we strongly recommend that you consult your doctor before using the product.
My body butter has melted! What to do?
Do not panic! Place it in the refrigerator for a few hours then whisk it for a few minutes using a mini whisk. Sometimes the texture may change but this does not affect the properties and use of the body butter.
How can I track my order?
Delivery is made by Swiss Post against signature and with tracking number. The preparation time before sending is 3 to 5 working days. Once shipped you will receive a shipping notification by email with your tracking number which you can consult on the Swiss Post website. the delivery time for Switzerland is 2 to 4 working days.
How can I cancel my order?
As long as your order has not yet been shipped, you can cancel it. Email us at firstname.lastname@example.org and we'll be happy to process your cancellation. Except for Mystery Boxes, cancellations are accepted within 48 hours of ordering.
Does Light And Bubble have a store? / Can I pick up my order?
We currently do not have a physical store and we do not offer order pickup at our workshop.
Is it normal that my soap/bath bomb/etc. change color?
Yes! Especially products containing natural dyes, herbs, flowers or vanilla. Vanilla can turn soaps and bath bombs brown over time. Natural dyes tend to fade over time. Vanilla and herbs can brown products. this does not affect the properties and use of the products.
My candle changed color after use, is that normal?
Yes, wooden wicks can sometimes brown the natural wax after use. This does not affect the use of the spark plug.
Are the packaging used by Light And Bubble environmentally friendly?
We are passionate about sustainable business practices and have almost 100% biodegradable packaging.
- The shipping boxes are produced only with recycled cardboard and their manufacture is climate-neutral thanks to compensation for CO2 emissions, which are 100% climate-neutral.
- The packaging chips are corn-based and are 100% biodegradable. You can run them under water in your bath, or put them in your green compost bin.
- We package our soaps and bath bombs in plant-based, biodegradable sachets that break down into biomass.
- All our containers are made of recycled glass and aluminum.